Terms of service

These Terms & Conditions (“Terms”) govern your access to and use of our website (the “Website”) and your purchase of products from XiuLab Inc (“we,” “us,” or “our”).

By accessing the Website, creating an account, or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not use the Website.

Business Description

We operate an independent online retail store specializing in children’s educational toys and play products designed to encourage learning, creativity, problem-solving, imaginative play, and hands-on exploration.

Our products may include educational toys, puzzles, building sets, learning games, pretend-play products, creative activity toys, toy vehicles, outdoor play items, and other children’s learning and play products.

We do not provide childcare, formal educational instruction, medical, financial, legal, or other professional advisory services.

Eligibility

By using the Website, you confirm that you:

Are at least 18 years old;
Have reached the age of majority in your jurisdiction; and
Have the legal capacity to enter into a binding agreement.

Products intended for children must be purchased and selected by a responsible adult.

Parents, guardians, and caregivers are responsible for determining whether a product is suitable for a child’s age, abilities, developmental stage, and intended use.

Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms.

You must not:

Attempt to gain unauthorized access to the Website or related systems;
Interfere with the Website’s normal operation;
Use the Website for fraudulent or unlawful activity;
Provide false billing, payment, shipping, or account information;
Upload harmful software or malicious code;
Copy or collect Website content through unauthorized automated means; or
Impersonate another individual or organization.

We may suspend or terminate access to the Website if we reasonably believe that these Terms have been violated.

Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, age recommendations, dimensions, colors, materials, features, prices, and availability information are accurate.

However, minor differences may occur due to:

Photography and lighting;
Screen settings;
Manufacturing variations;
Material or color-batch differences;
Packaging updates; or
Product improvements.

Product images are provided for reference purposes.

Decorations, accessories, background items, or other products shown in photographs are not included unless specifically stated in the product description.

We reserve the right to modify, replace, limit, discontinue, or update products, prices, descriptions, specifications, packaging, or promotional offers without prior notice.

Product Variations

Some toys and play products may contain wooden, plastic, fabric, metal, printed, painted, or other components.

Minor variations may occur in:

Color;
Texture;
Pattern placement;
Shape;
Finish;
Printed details; or
Material appearance.

Reasonable manufacturing or material variations that do not affect normal product use are not generally considered defects.

Age Recommendations and Product Use

Age recommendations displayed on product pages are intended to help customers select appropriate products.

Customers are responsible for:

Reviewing product descriptions before purchase;
Reviewing age recommendations and product warnings;
Following instructions included with the product;
Checking that all parts and components are present;
Completing assembly correctly where required;
Using the product only for its intended purpose; and
Providing appropriate adult supervision.

Certain products may contain small parts or components and may not be suitable for younger children.

Products should not be used if they are visibly damaged, incomplete, or otherwise appear unsafe.

We are not responsible for damage or loss resulting from misuse, improper assembly, unauthorized modification, failure to follow instructions, or use outside the product’s intended purpose, to the extent permitted by applicable law.

Assembly and Care

Some educational toys and play products may require adult assembly or setup.

Customers should follow the included assembly instructions and confirm that all components are properly secured before use.

Products should be inspected periodically for:

Loose parts;
Damaged components;
Excessive wear;
Broken or detached pieces; or
Other visible signs of damage.

Cleaning, maintenance, and care should be performed according to any instructions provided with the product.

Prices and Taxes

All prices are displayed in U.S. Dollars unless otherwise stated.

Prices may not include:

Shipping charges;
Sales tax;
Gift packaging fees;
Expedited shipping fees; or
Other applicable charges.

Applicable charges will be displayed during checkout where required.

We may update prices at any time before an order is accepted.

Payment

By placing an order, you authorize us and our payment service providers to charge the total order amount to your selected payment method.

You are responsible for providing accurate and current:

Billing information;
Shipping information;
Contact details; and
Payment information.

We may decline, hold, or cancel an order if payment is declined, cannot be verified, or reasonably appears to involve unauthorized or fraudulent activity.

Orders and Acceptance

Submitting an order constitutes an offer to purchase products subject to these Terms.

An automated order acknowledgment does not necessarily mean that an order has been accepted.

Before accepting an order, we may review:

Payment status;
Product availability;
Shipping information;
Order quantity; and
Potential fraud or verification indicators.

A purchase contract is formed when we send a shipping confirmation or otherwise confirm that the order has been accepted.

Order Refusal and Cancellation

We may reject, limit, or cancel an order if:

A product is unavailable;
Product or pricing information is materially incorrect;
Payment is declined or cannot be verified;
The order reasonably appears fraudulent;
The shipping address is incomplete or unsupported;
The quantity requested is unreasonable; or
The order cannot be fulfilled for operational reasons.

If payment has already been collected for a canceled order, the applicable amount will be refunded to the original payment method.

Customer Order Changes

Please contact us promptly if you need to change or cancel an order.

We will make reasonable efforts to accommodate your request, but changes cannot be guaranteed after processing begins.

Orders that have already shipped must be handled in accordance with our Refund & Return Policy.

Shipping and Delivery

Shipping methods, processing times, shipping fees, and estimated delivery times are explained in our Shipping Policy, which forms part of these Terms.

We currently ship within the United States only unless otherwise stated.

Delivery times are estimates and may be affected by carrier disruptions, weather, holidays, high order volume, incorrect shipping information, or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

Some orders may be shipped in multiple packages.

Returns and Refunds

Returns, refunds, replacements, damaged products, and missing components are governed by our Refund & Return Policy, which forms part of these Terms.

Returned products must meet applicable requirements relating to:

Return period;
Product condition;
Completeness;
Packaging;
Cleanliness; and
Proof of purchase.

A full refund may not be available for products that have been excessively used, altered, damaged, modified, returned incomplete, or returned outside the applicable return period, subject to applicable law.

Multi-Piece Products

Educational sets, puzzles, building sets, pretend-play products, learning games, and other multi-piece products may contain numerous individual parts.

Customers should review the product contents and included parts list, where available, after delivery.

Return eligibility may be affected if parts, accessories, manuals, or other included components are missing.

Missing-component requests will be handled in accordance with our Refund & Return Policy.

Customized and Final Sale Products

Customized, personalized, made-to-order, special-request, clearance, or final-sale products may not be eligible for cancellation, return, or refund unless they arrive damaged, defective, incorrect, or materially different from the confirmed order.

Any applicable restrictions will be disclosed on the product page or at checkout.

Intellectual Property

All Website content, including text, images, graphics, product photographs, logos, icons, videos, page layouts, designs, and software, is owned by or licensed to XiuLab Inc, unless otherwise indicated.

Website content is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, display, republish, or create derivative works from Website content without our prior written consent, except where permitted by law.

User Content and Reviews

If you submit reviews, photographs, videos, comments, feedback, or other content, you confirm that:

You have the right to submit the content;
The content is accurate and lawful; and
The content does not violate another party’s rights.

You grant us a non-exclusive, worldwide, royalty-free right to use, display, reproduce, adapt, and share that content for Website, customer service, operational, and marketing purposes, subject to applicable law.

We may remove content that is misleading, unlawful, offensive, fraudulent, or unrelated to the product being reviewed.

Third-Party Services

The Website may use third-party services such as:

Payment processors;
Shipping and logistics providers;
Website hosting providers;
Analytics services; and
Customer support services.

Third-party services operate under their own applicable terms and privacy practices.

To the extent permitted by law, we are not responsible for the independent actions, availability, content, or privacy practices of third-party service providers.

Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that the Website will always be uninterrupted, secure, or error-free.

Product-specific warranties, where applicable, will be governed by the terms provided with the relevant product.

Nothing in these Terms excludes or limits legal rights or warranties that cannot lawfully be excluded or limited.

Limitation of Liability

To the maximum extent permitted by applicable law, XiuLab Inc will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the Website, products, or orders.

Where legally permitted, our total liability relating to a product or order will not exceed the amount paid for the affected product or order.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless XiuLab Inc, its officers, employees, contractors, suppliers, partners, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:

Your material breach of these Terms;
Your unlawful use of the Website;
Your violation of applicable law; or
Your infringement of another party’s rights.

Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in full force and effect.

No Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision later.

Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Colorado, United States, without regard to conflict-of-law principles.

To the extent permitted by applicable law, disputes relating to these Terms, the Website, or an order will be subject to the jurisdiction of the appropriate state or federal courts located in Colorado, unless applicable consumer protection laws provide otherwise.

Changes to These Terms

We may revise these Terms from time to time to reflect changes in our Website, products, business operations, fulfillment arrangements, or legal requirements.

The latest version will be published on the Website with an updated “Last Updated” date.